D1: Evaluate the influence different stakeholders exert in the organisation. Introduction
Each stakeholder is important to the business, however, some are more important than others. I have chosen the top three that I think are the most important and in this word document, I will evaluate how these stakeholders influence the NHS and McDonalds. McDonalds
The owners are very important in McDonalds, because they’re the people that invest in the business and make sure that it runs smoothly to be able to give a good service and provide the customers with high quality food. They have to make sure that the each of the fast food restaurants are kept clean and designed well, to attract the customers and make them enjoy their time while having their food. This brings more costs with it; therefore the owners have to make sure that they have enough money when investing more money into the restaurants. They also have to make sure that McDonalds is fully equipped to be able to prepare the food that’s on the menu. When hiring new members of staff, they have to follow the procedures to make sure that they do it correctly. The people that they hire need to be suitable for the job and meet all of McDonald’s requirements and if failed to do so, it could have a big impact on the business and its overall success. Owners also need to make sure that all of the rules and regulations are followed so they don’t get into trouble for going against the law. If any of their employees don’t follow these rules, they are the ones to deal with it. The owners are in control of finance of the business and it’s budgeting. They need to make sure that the money is divided equally and controlled as it’s very easy to fall into debt but harder to get out of it. However, the owners don’t deal with everything themselves as their restaurants are all over the world; therefore they have their trusted people that deal with most of the issues that they don’t have time to deal with. For example, these people working for the owners have a high position within the business and they’re in charge of staff and the way separate restaurants are run. They have to motivate the stuff so they can be happier and enjoy their job more to provide a better quality service to the customers and this way improve the reputation of the business and help to make more profit as happy customers are most likely to return to McDonalds repeatedly. Employees
Employees working in McDonalds have to be well-trained to be able to prepare all of the food and serve the customers in the way that meets their expectations. Without staff, the restaurants wouldn’t be running because there would be no one to serve the customers and it’s not like McDonalds is a small family-run business so the owners could just do all the work themselves. There are many different departments within McDonalds and people are trained for different job roles but they still work together as a team to create overall business success. Employees also have to meet all of the customers’ expectations, whether that’s when preparing their food or serving them. They have to be friendly, patient and caring. The customers’ satisfaction should be the most important to them. However, they want to work in good working conditions and they want to know that they have a secure job, so the employers must make sure that they provide them with these. They might also expect a decent pay considering their job role consists of being on their feet during their shift and keeps them very busy. They can’t expect the pay to be too high at the same time because working in McDonalds doesn’t require any previous experience as full training is given and there’s no particular education expectations that the employees need in order to work in this fast food restaurant.
Customers in McDonalds are important, that’s why they’re in the top 3 in terms of how important they are to the business. They are the ones eating the food that...
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