March 14, 2015
Apple Inc. Kenwood Town Centre
Cincinnati, Oh. 45236
Dear Mr. Konn:
I am contacting you in regards to the Part-time Genius position available at our store in the Kenwood Town Centre Cincinnati Ohio. I learned about the position from Mike Reinbolt, the senior Family Room manager. I have diverse knowledge in iPhone, iPad, and Macintosh repair from my experience as a Family Room Specialist, (FRS). I feel that my experience as an FRS qualifies me for the position, as I have worked in this related field for several years. My profound interest for customer service and device repair has prompted me to enhance my skills with an emphasis in Macintosh computer repairs. I am competent in team building and the leadership skills that I have acquired in my position as an FRS. My Net Promoter scores are consistently high which reinforces my customer service skills and knowledge of the technical skill I have acquired during my time as an Apple employee. Besides my customer service qualifications and valuable experiences in mobile device repair, I have studied at Strayer University and will obtain a Bachelors degree in Network Administration at the end of this year. Throughout the three years that I have been working at Apple Inc., I have acquired multiple skills that will make me a valuable asset in our store. Quality customer service, ensuring that the customer has every option available to them to continue using or obtaining a working device. Developing strong relationships with fellow co-workers in the Genius Room and cooperating with them to ensure that all repairs are completed and the Genius room runs smoothly. Vast knowledge of our Apple brand and integration of our brand’s promotion in repairing our customer’s products.
I have attached my education qualifications and other materials that you have requested. All information regarding my knowledge, experience and personal skills are outlined in these attachments. Thank you very...
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