Read the case for critical analysis in your textbook for FMB&T on pages 270-271 in Chapter 9. Prepare a detailed report (minimum of 300–400 words) answering the questions located at the end of the case study. Be sure to incorporate your weekly readings, cite your sources using proper APA (including in text citations and references). Submit your report to the W2: Assignment 3 Dropbox by Tuesday, January 31, 2012.
1. What are the main organizational causes of the frustration that Ayishia Coles feels? 2. If you were Marshall Pinkard, how would you address both Ayishia’s request for clarification about her authority and responsibilities and the underlying problems her e-mail brings to his attention? Can the problems be addressed with minor adjustments, or would you need to consider a drastic overhaul of the bank’s organizational structure? What environmental and technological factors would influence your decision? 3. Sketch a general chart for the type of organization that you think would work best for IT at FMB&T.
The main organizational causes of the frustration that Ayishia Coles feels is that there is no exact or clear statement of her personal responsibilities and authority. Ayishia Coles is in a very difficult position because the unit managers of other departments are coming to her with problems that they expect to be fixed the same day. Most of the problems that Ayishia Coles is experiencing also come from the fact that many of the problems that are brought to her involve more than one department and when a problem is brought to an individual department they do not want to take responsibility for it. It does not seem like the organization has clearly defined goals and jobs for each of the departments (Daft, 2009).
If I was Marshall Pinkard I would address Ayishia’s request for clarification about her authority and responsibilities by first sitting down with her face to face and going over her responsibilities one by one. I would then...
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