Study Guide Mid Terms Business Communication

Topics: Citation, Bibliography, Parenthetical referencing Pages: 2 (329 words) Published: September 17, 2013
Sean Lees

Business Communication

CO201

Mid-Term Study Guide By now you should be able to understand and explain: Week 1: Presentation & Handout – Achieving Successful Communication 1. The communication process 2. Methods of internal communication 3. Communication barriers 4. Overcoming communication barriers Week 2: Chapters 3 & Handout – Collaborative Writing & Communicating in Teams 1. Advantages of collaborative writing (Pages 78 – 80) 2. Process of collaborative writing (Pages 80 – 85) 3. Conflicts – Problems & Solutions (Pages 85 – 87) 4. Team communication – Interactions, processes and team roles (Handout) Week 3: Chapter 15 – Short/Informal Reports 1. Types of short reports (Page 599 - 610) 2. Guidelines for short report writing (Pages 599 - 610) 3. Format & structure of short reports (Pages 599 - 610) 4. Parts of an incident report (Pages 629 - 633) Week 4: Chapter 16 – Long/Informal Reports 1. Differences between long and short reports (Pages 638 - 641) 2. Process of long report writing (Pages 642 - 643) 3. Sections within a long/formal Report (Pages 643 - 651) Week 5: Handout – Harvard Referencing 1. The basic principles of the Harvard Method (Anon, et al…) 2. The differences between an in-text citation, quotation and a reference list 3. 4 occasions when a reference must be used 4. Creating a reference and in-text citation Week 6: Presentation – Designing and Documenting Visuals 1. Why to use visuals in a report 2. How to create effective visuals 3. How to name and number visuals in a report 4. How to create a List of Illustrations 5. How to reference visuals using the Harvard method Week 7: Presentation – Successful Presentations 1. Details of three P’s required to deliver a successful presentation: 2. Details of the three parts of a presentation. (introduction, body, conclusion) Week 8: Chapter 9 – Business Correspondence 1. How and why businesses use letters, Emails, Instant Messages SMS, Social Networks and blogs

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