The Stages of Conflict Management
Steven J Moreno
November 24th, 2014
University of Phoenix
The Stages of Conflict Management
Conflict among team members can happen, but it is essential that positive and respectful communication prevail. Among many things, differences of opinions, portions of assignments not submitted, failed deadlines, incorrect citations, and derogatory messages among members can conflict with a thorough project’s outcome. One must exercise patience and diligence when directing one’s words to another classmate. It is important to focus on the matter at hand, rather than focusing on meaningless details and self-biases that lead to disaster. Communication is rather an art that must be cultivated to produce exceptional results. It is not one who will make the team a better team, but each of the individuals’ efforts put together that create an exceptional final project. The team will only be as successful as its weakest link; therefore, when completing a team project one must be helpful, proactive, levelheaded, and optimistic. Positive and respectful communication is essential to avoid conflict among team members. One must offer assistance to a member that does not submit his or her project and fails to meet deadlines. Failing deadlines is a common event that happens when one or more individuals fail to provide the necessary documentation for the team project. One, as part of the team, must seek answers in a direct, yet, polite manner. Questions that can be asked must be qualifying to be able to understand the reason that particular classmate did not complete his or her part of the assignment. One must also investigate whether that classmate fully understands the project that he or she is working on and offer assistance. Jumping to conclusions is never good, especially when one does not have the necessary feedback from that classmate to proceed. If a team assignment is not completed by a member of the team, assistance must be offered to him or her. A conversation involving feedback from other members is crucial to a member who controls the completion of all assignments. Every team, at some point and time, has experienced a member who likes to control. Control can be exhibited in several forms such as stubbornness, failure to listen, narcissism, temper flairs, and negative reactions to others. Conflict resolution techniques such as talking it out can be very effective when dealing with controlling students (Willis, 1996). Students who feel threatened or offended must initiate a private conversation with the controlling student to express their feelings or concerns. If the conversation in private did not work, it must be escalated to the team captain or professor of the class for resolution. When a member wants to control, the completion of all assignments, feedback in the form of a conversation must take place among all members. One must point out when citations are done incorrectly by another student to him or her. Citations are essential and must be utilized to credit the original author for his or her work. At times, the lack of experience from some students can cause trouble for them if he or she does not cite sources. A student who is willing to help must point out the flaws but not fix them to avoid cheating. Citations provide the reader with sufficient information about what a narrative or essay is about and where sources were obtained (The Learning Centre, 2013). Citations acknowledge the contribution from other individuals; they help support claims pro or against arguments and credit their work. A good way to resolve the citations problem is to bring it up to the respective student immediately for correction. Conflict between two members must be immediately addressed. There are times where one student will have an opinion, but another student has a different opinion about a subject creating disagreement. Disagreement may happen in a team setting; however, facts...
Citations: acknowledge the contribution from other individuals; they help support claims pro or against arguments and credit their work. A good way to resolve the citations problem is to bring it up to the respective student immediately for correction.
Conflict between two members must be immediately addressed. There are times where one student will have an opinion, but another student has a different opinion about a subject creating disagreement. Disagreement may happen in a team setting; however, facts must prevail when disagreeing with another individual. Each member must provide sufficient informational facts to back his or her stand (Resolving Team Conflict, 2014) Derogatory messages are completely forbidden and must be reported to the professor immediately. If a member of the team is consistently showing aggressive verbal behavior, he or she will be addressed properly through the University of Phoenix’s class professor.
It is important that every team member shows respect for one another. It is more important learning how to deal with difficult people, situations, and ideas from other members. There will always be individuals who will be stubborn so a conversation with them will help. There are the ones who fail to submit projects, so communication via email and forum discussions must take place immediately. In addition, some will submit a half-completed project, so assisting with ideas to those members is essential. One must not forget always to eliminate biases and pre-determined ideas and be opened to criticism. Last, one must learn to deal derogatory or disrespectful students by attempting to clarify with them in private. If a private conversation does not work, the class professor must be made aware of the incident. To avoid conflict among team members, positive and respectful communication is essential. Bryant H. McGill once said, “One of the most sincere forms of respect is listening to what another has to say."
Willis, S. (1996) Managing Today’s Classroom. Retrieved on November 17th, 2014 from http://www.ascd.org/publications/newsletters/education-update/sept96/vol38/num06/Managing-Today 's-Classroom.aspx
Why is referencing important? (2013) The University of South Wales. Retrieved on November 17, 2014 from http://www.lc.unsw.edu.au/plagiarism/citation.html
Resolving Team Conflict (2014) Mind Tools. Retrieved on November 17, 2014 from
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