unit 16

Topics: Decision making, Better, Communication Pages: 6 (712 words) Published: April 2, 2014

UNIT 16:
Managing Communications, Knowledge and Information
UNIT CODE: L/601/0950
QCF Level: 4
Credit Value: 15 Credits
CASE
You are a Senior Partner in a Business Consultant Firm (provide your company name). Your firm analyzes existing and start-up businesses, creates solutions to problems, and helps small businesses to develop efficient plans for meeting their goals (more details will be required on the firm (Section A introduction). Your Firm is hired by a group of small investors (private partners) purchasing an existing small business enterprise (provide name and details of the business acquiring). You are a senior manager and will assess the nature, performance and potential of the small business enterprise acquired by your client by assessing its communications, knowledge and information interaction and needs. You will also demonstrate in your recommendations how the communications, knowledge and information processes in the business can be improved making better use of IT systems.

Research Requirements
Your literature review, findings, recommendations and conclusions must underpin the research purpose. You will 1. Assess how communications, knowledge and information can be improved within the business including making better use of IT systems. 2. Create strategies to increase personal networking to widen involvement in the decision-making processes in the business. 3. You will develop the communication processes, and improve systems relating to information and knowledge. Assess how managers in the business can improve the planning of their communications processes as well as their communication skills and can make the information and knowledge they gain accessible to other parts of the organization. You must be able to demonstrate the link between communications, knowledge and information processes in the business.

Submission Deadline: Thursday, April 10, 2014/ 6pm
UNIT 16: Please Answer the Following Questions
PERIODS
Learning outcomes
On successful completion of this unit a learner will:

Assessment criteria for pass

Grade
WEEKS
1 & 2
LO1. Understand how to assess information and
knowledge needs

1.1 discuss the range of decisions to be taken

1.2 examine the information and knowledge needed to ensure effective decision taking

1.3 assess internal and external sources of
information and understanding

1.4 justify recommendations for improvement

WEEKS
3 & 4
LO2. Be able to create strategies to increase personal networking to widen involvement in the decision-making process

2.1 identify stakeholders for a decision-making
process

2.2 make contact with those identified and
develop business relationships

2.3 involve those identified in the decision making
as appropriate

2.4 design strategies for improvement

WEEKS
5 & 7
LO3. Be able to develop
communication
processes
3.1 report on existing processes of communication
in an organisation

3.2 design ways to improve appropriateness

3.3 implement improvements to ensure greater
integration of systems of communication in
that organisation

3.4 create a personal plan to improve own
communication skills

WEEKS
9 & 10
LO3 Be able to develop
communication
processes
3.1 report on existing processes of communication
in an organisation

3.2 design ways to improve appropriateness

3.3 implement improvements to ensure greater
integration of systems of communication in
that organisation

3.4 create a personal plan to improve own
communication skills

WEEKS
11
& 12
LO4 Be able to improve
systems relating to
information and
knowledge

4.1 report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge

4.2 carry out appropriate changes to improve the
collection, formatting,...
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